Saturday, January 31, 2015

The Benefit Statement: WIIFM

 

What's In It For Me?!

When you are trying to persuade someone into going along with your suggestion, giving them a reason why that they should do as you ask is paramount. It is even MORE effective when you do this to make sure that you frame how you communicate that reason in a way that tells them, "What's In It For Them."

Without even knowing it most people frame their reasons in a way that is self serving rather than communicating the benefit to the person they are trying to persuade. Good ole' what's in it for me, or WIIFM.

So what might that sound like?

The reason I asked you to... is...

"So that you can..."

"So that you don't have to..."
...Etc.

Here's a little example: Let's say you asked someone not to talk on his cell phone at your restaurant because it may disturb the other guests. If he disregards your request and still insists on using his phone after you respectfully ask him if there is an emergency and if not if he could please hang up, give him a reason why you are asking him to do so. Now keep in mind that he may not care that his call is bothering the other guests, so framing the reason in the following manner may not be as effective as it could be:

"Sir the reason that I am asking you to not use your cell phone is so that our other guests won't be bothered."

Try this to be more persuasive:

"Sir we ask ALL of our guests to refrain from using their cell phones so that YOU can relax and have a better dining experience. You came here to have a nice experience tonight didn't you sir?"

So the trick is that when you give the person your REASON, start shifting your perception and communication style to articulate the reason of your request wrapped in WIIFM. Remember, if they have something to gain or lose, you have something to use! What's the benefit statement for them?

This takes some work, but the more you practice this, the easier it gets!

For more strategies and tactics like this check out my PeaceWalker Course.

Keep going,
~Craig




Friday, January 23, 2015

Options, Oreo Cookies & Framing Constructive Criticism

 

Who remembers eating Oreo cookies as a kid? Two chocolatey cookie wafers sandwiching a sugary white frosting double stuff center. I can remember thinking it was like an ice cream sandwich minus the frozen part. 

Do you remember how you ate them? Did you twist the top and scrape off the middle? Or maybe you licked all the way around the outer edges of the cookie's frosting before biting into it? Now-a-days Oreo's have regained if not surpassed their appeal w/me when they come in the form of the Oreo Truffles! I swear it's like crack! And simple to make! You guys out there, if you want to come across like a pastry chef with minimal effort and expertise, here's the recipe for you!  Click here for the killer Oreo Truffle Recipe!

So what do Oreo cookies have to do with conflict management and communication skills? 

Great question! Here are some examples:

Example #1 - Let's say that you are asking someone to do something and they are resisting your request. One effective strategy to persuade them to do as you ask (after giving them a reason for doing as you asked) is to give them choices. The Oreo cookie is used in how you frame those choices.  It's a three step process:

1) Begin with a positive spin on the choice. "If you stop yelling at me sir, I can get you what you need."

2) Then give them the consequence if they DON'T do as you ask: "However if you don't lower your voice, then I'm afraid I am going to have to call security to escort you out of the store."

3) Finish up on a good note: "But I don't want to do that, so can you work with me today?"


Example #2 - Another way of using the Oreo Cookie Method is when you have to give someone some constructive criticism. 

1) Begin by telling them something they did well.

2) Then tactfully tell them what needs work.

3) Finish on a positive note by giving them specific suggestions on how they can improve on what needed work and reassure them the benefits of fixing what was necessary.

And there you have it two communication tactics to make your life easier and a killer recipe to add inches to your belt! What more can you ask for in a free blog!? =)

All the best,
~Craig

Thursday, January 22, 2015

How to Not Sell Out & Still Be a Team Player Even When You Don't Agree w/a Decision



 Sorry if this offends... It was too good NOT to post!


Because I teach conflict management and leadership skills for a living, I am often asked by people to help them with challenges that they face at work or in their personal lives. Here is a question that came up the other day that I thought you would benefit from as well:

How to deal with a situation where you don't agree with the idea someone has, but you "have" to go along with it because you aren't in a position to do things your way? How can you be a "team player" even if you don't agree with the decision made? Or maybe you are trying to create a "learning moment" by letting someone make their own choice, because it is their decision, even when you don't agree with it.

Here's the situation:

Say your boss wants you to support a decision that you don't agree with and don't have a say in changing. What do you do?! You don't want to just go with it without saying that you don't agree, but you don't want to be seen as negative either. So, how can you tactfully communicate your opinion that you don't think its a good idea AND show support for them (or the team) even if you don't agree? Be a team player, but have an opinion.

Tough problem right?!

Well, here's an easy (3) three step solution to deal with these situations:

1) Tactfully state your objection.

Say something like, "I hear what you are saying, but it's difficult for me to see how that would work."

2) Then communicate trust & support in them to make their own decision:


"However, I trust your judgement & will support your decision." 

                                     or

"However, I support the team and will do my part."

*You may want to STOP there and let them do what they are going to do and if their idea doesn't work then move to step #3;.  or if appropriate you may want to communicate step #3 during the conversation. Be careful with using step #3 because it can sometimes cause someone to doubt your trust and support.


3) Help them Save Face w/a (tactful) plan B suggestion:

"However if the (not YOUR!) plan doesn't work, would you be open to trying it another way, or hearing some suggestions?"


Well, there you have it, a tactful, PeaceWalker way to get your point across AND show support without "selling out" or being a jerk when you don't agree with someone's idea.

If you liked that tip, then you'd love the entire PeaceWalker Project Conflict Mgt/Leadership Course. Click HERE for more details and upcoming PeaceWalker Seminars.



All the best,
~Craig



"

Monday, January 19, 2015

Krav Maga Possibilites & Probabilities by Moshe Katz


2014 IKI Krav Maga / PeaceWalker seminar at the Ronin Martial Arts Academy in Grand Rapids, MI

A word before you read Moshe's post:

If you have ever trained with me you probably have heard me talk about my perspective on probability vs possibility regarding defensive tactics and techniques. Well, in this post, Moshe Katz, Head Instructor and Founder of Israeli Krav International shares his thoughts regarding the subject as well.

It's a good article that I thought you'd benefit from.

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Moshe will be coming from Israel to teach a three (3) day Krav Maga Workshop here in Grand Rapids, MI on Feb 6th, 7th & 8th - 2015.  Click here for details.

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Funny how so much of what I learned in college has actually become relevant, 30 years later, and in Krav Maga terms.

I spent eight years studying finance, economics and banking, the stock market, marketing and business. I worked for a few years in those fields and gradually ended up as a Krav Maga instructor. Long story.

Suddenly it seemed like it was all a waste of time. A rabbi told me, "Now that you have a fancy diploma you are no longer 'unemployed', you are simply 'in between jobs." (...and much like my first dan black belt in Kenpo Jitsu, my name was written incorrectly... just a piece of paper)

My diploma can be found someplace in one of my drawers.

For years I would joke that my college education, Finance and Economics did not help me at all with my current career in Krav Maga. Turns out that was not entirely correct.

As time went on I never had any use for all the financial calculations and mathematics but I eventually found myself gleaning a great deal of wisdom from my university experience.
Between all the number crunching there was actually some life wisdom.



Probability

We studied the laws of probability, I remember this well. I recall the chart and the tiny percentages on the side.

Years later I connected this with something Richard Ryan said about self defense techniques; "Many things are possible but few things are probable."

With Krav Maga we focus not on what defenses have a possibility of working but on those that have in the high probability of working.

You might point out a real life case where someone used a certain technique successfully and draw conclusions from that incident. You might show me a YouTube video. But I will say...many things are possible...

A single case proves nothing.

Imagine a business selling quality high end mens' suits. The boss tells a salesman to focus on certain types of clients and certain neighborhoods. You are more likely to sell suits to guys working on Wall street than to guys working at Taco Bell. But the salesman points out that he knows of a sale in a poor neighborhood where someone sold a $500 suit.

Yes, that is possible. It is possible that some poor person did indeed buy a $500 suit but that is no indication that now there is a high probability for future sales.

Anything is possible but a wise business focuses its efforts on what is probable. Do not waste your resources trying to sell $500 suits to people earning minimum wage working at a fast food place, although yes, there is always the possibility that someone will buy a suit.

With IKI Krav Maga we focus only on the high probability techniques. Yes, it is possible that someone will pull off a high kick and kick the gun out of a robber's hand, it is possible that a fancy judo throw will work on the street or anything along those lines, and you will find such cases, but those still fall in the low category of probability.


Probability Density Function


Just look at the probability chart. There are the extreme ends; 0.1%, and 2.1%. That indicates there is a chance that those fancy techniques will work, it does happen. However the probability is very very low. We at IKI Krav Maga rather stick with the "fat" sections in the middle. We like the two middle sections that together add up to 68.2%

We go with the high probability techniques. And this is not business, this is our lives.
Thus when a seminar participant tells me of their Uncle Fredi who did a back spinning jump kick as a gun defense, I do not argue. I just say, "Yes, that may be true, and that is possible, but for us, for most of us, that is on the very low end of the probability scale."  As such we do not include some moves in our curriculum.

Krav Maga lesson: Stay in the "fat" zone of the probability chart. Go with he high percentage numbers. Ignore those rare cases that make the news. Stick with what works for most folks most of the time.



Simplicity

While studying the stock market at university we learned many complex equations for analyzing the market. While working on Wall Street as an adviser for brokers, I was assigned to analyze the risk factor of a certain portfolio. While working on one of the stocks I realized I had forgotten part of a complex equation for calculating risk.

Naturally I turned to my supervisor, Mr. Bob Krakow.

I explained my dilemma and he gave me that "look".

I first saw that look on the 9th day of the month of Av, "Tisha B'Av", the date on the Hebrew calendar that marks the destruction of our temples in Jerusalem. I wrote a 5 page explanation about the historic significance of the day and why I would be late for work.

Bob walked up to me, his head shaking, handed me my paper and said, "Moshe, in the future, just leave me a note saying you will be late to work for personal reasons. I don't need a term paper." (I thought as a fellow member of the tribe he would have appreciated my historical analysis).
Got it.

So he looked at my equation and said, "Moshe, we simply write down; High risk, middle risk, low risk."

Krav Maga lesson - Keep it simple. No one outside of full-time university students can remember those complex equations. give them information they can easily access and use.





The Bottom Line

I remember the day. There was a "buzz" in the school, a great professor was coming from the university of Chicago, the one who wrote the book on Micro Economics. You can imagine the excitement.

Naturally we all wanted to be at the lecture. Most of us understood nothing, we got nothing out of it.
The professor was brilliant, well, he must be, after all he wrote our text book but he was dead boring, confusing and overly....professor-like.

The next day our TA, Teachers' Assistant, came in and saved us. He was a doctoral student and understood the material. He explained it to us in a language we could understand and on our level. (We were not the most stupid group on earth, we were on the graduate MBA program and you had to have very high grades just to be accepted into this course. To be in this particular course you had to have successfully completed several other high level courses.)

A great truth dawned on me, but it had nothing to do with Micro or Marco Economics.

It does not matter a whit how much you know. It only matters how much you are able to give over to others or to make use. Being brilliant does not mean you are a brilliant teacher, it simply means you are a teacher who happens to be brilliant.

Perhaps you can paint great works of art, but cannot each that to others. You are an artist but not a teacher. Perhaps you are a champion boxer but have no way of passing on that knowledge and training to others. You may be a big name but you will never be a great teacher.

The bottom line is what matters as a teacher is what you are able to pass on to others. Your own skills and ability die with you. What you give to others outlives you.

To be a teacher!


By Moshe Katz 
       Israel Krav International Founder & Head Instructor, Israel



Moshe will be coming from Israel to teach a three (3) day Krav Maga Workshop here in Grand Rapids, MI on Feb 6th, 7th & 8th - 2015.  Click here for details.